As many workplaces and businesses have grown increasingly international, the need for working effectively across cultures has grown in tandem. For a long time, people dealt with any potential cultural differences through the cultural competence model: learn the rules of the culture you’re working with, follow them, and you’ll be fine.
But modern employees are more complex than their cultures, interactions are more nuanced, and you don’t always know in advance who you’ll be meeting with or what will help them feel comfortable. We need a new model for working effectively with all sorts of different people. We need to move from Cultural Competence to Cultural Intelligence.
Cultural intelligence, or CQ, is a model for interacting with anyone in a way that is responsive to and respectful of differences. It allows you to stay authentic to your core self, while flexing to accommodate different communication styles, decision-making practices, language barriers, and any other areas of difference.
Our new Grovo Microlearning® content Working Across Cultures by producer Jen SanMiguel breaks down cultural intelligence to its component parts, allowing learners to grasp the basics and apply them to their different cross-cultural interactions. Specifically, this content includes:
- What Is Cultural Intelligence?: Learn this new way of looking at cross-cultural interactions, and the advantages of taking a responsive and flexible approach to interactions with everyone you encounter in your workday.
- Build Cultural Intelligence: Learn the four components of cultural intelligence (CQ), how to self-assess for areas where you’re stronger or weaker, and how to increase your CQ across the board.
- Build Relationships Across Cultures: Learn how to apply your CQ in interactions ranging from team social gatherings to client meetings to cross-cultural sales.
- Lead Across Cultures: Learn how to apply your CQ to leading a multi-cultural team, and setting norms and expectations that will allow your team to fully benefit from the diverse perspectives you all bring.
Culture can be specific to something as large as a country, or something as small as an office – making our ability to work with different cultures more and more relevant, and making the skill of being responsive to cultural differences more and more necessary. Take the first step in your own journey with one of our new lessons, What is Cultural Intelligence?