Have you ever heard the old adage, “What gets measured gets done”? Well, if you ask me, it’s pretty true. By changing what you measure from, “How many reports can you file in a day?” to, “How many reports can you file error-free in a day?” you can change your business outcomes.
Choosing the right KPIs (Key Performance Indicators) to track across our teams has great potential to influence our outcomes, but too often people use the wrong KPIs or too many KPIs, and they don’t know what to do with the data that they collect. Whether you’re the one being asked to create KPIs, report progress against them, or present recommendations based on your findings, or you just receive a bunch of seemingly random numbers each quarter, harnessing the power of effective KPIs can seem elusive.
Not to worry! Grovo has content for that. From producer Jen SanMiguel, our newest Grovo Microlearning® release covers everything you need to get started with KPIs, including:
- KPI Basics: Learn what a KPI is, what types there are, and how to use KPIs to effectively measure and make decisions on what’s important to your business or team.
- Select the Right KPIs: Learn how to ask the right questions and use the Balanced Scorecard approach to setting KPIs that give you a well-rounded view of your progress.
- Collect and Use KPI Data: Learn how to identify the data you need to collect, find the source, and draw insights to support your goals.
- Communicate KPI Progress and Insights: Learn how to surface your KPI data for internal and external audiences, and use your data to tell a story that will resonate with your audience.
Our businesses and jobs are sustained by working towards goals. Take one of our lessons What Is a KPI? as a first step to making sure you’re measuring what you want to get done.